Refund and Returns Policy
At Captive Feathers, our Refund and Returns Policy is designed to ensure fairness, transparency, and the highest standards of welfare for the parrots entrusted to our care, while also providing confidence and clarity for every client who chooses to adopt from us. Because parrots are living beings with emotional and physical needs that must be respected, our policies prioritise their wellbeing first, ensuring that all returns or refund-related considerations are handled with the utmost responsibility. We understand that adopting a parrot is a long-term commitment, and our approach reflects the importance of ensuring stable, suitable placements for every bird. This policy outlines the conditions under which refunds or returns may be considered, what situations are not eligible, and the guidelines that help maintain the safety and health of our parrots.
Eligibility for Refunds
Refunds may be considered only under specific circumstances where Captive Feathers determines that a valid and ethically appropriate reason exists, ensuring that the welfare of the parrot remains the priority throughout the process. Refunds may be approved if a bird is found to have a significant, pre-existing health issue that was not disclosed and confirmed through veterinary assessment within a short time frame after adoption, provided the condition was not caused by post-adoption care. A refund may also be considered if Captive Feathers is unable to deliver the specific species or hand-rearing stage agreed upon at the time of reservation due to unforeseen circumstances. Because each parrot is raised with specialised care, nutrition, and developmental support, refunds are not offered for reasons related to personal preference changes, lifestyle adjustments, or owner incompatibility after adoption. All refund decisions are made on a case-by-case basis, reflecting the individual circumstances and guided by ethical considerations.
Return Policy
Returns are handled with the utmost seriousness because the emotional and physical wellbeing of the bird is the central priority, and any returned parrot must be assessed carefully to ensure a safe transition back into a controlled environment. A return may be considered if the owner can no longer provide appropriate care, provided the parrot is healthy and its behaviour has not been compromised by improper handling or neglect. In such cases, Captive Feathers may accept the bird back under the condition that the owner understands that returns do not automatically qualify for refunds unless the situation falls under the approved refund conditions. When a parrot is returned, it undergoes a thorough assessment process that includes evaluation of diet, behaviour, socialisation level, and overall health to determine the best next steps for reintegration or rehoming. This return structure ensures that no parrot is abandoned, mistreated, or placed in unsuitable environments due to unexpected owner difficulties.
Non-Refundable Circumstances
Certain situations automatically fall outside refund eligibility in order to protect the wellbeing and integrity of the parrots while maintaining fairness in our operational standards. Refunds cannot be issued if the parrot has suffered injury, stress-related decline, or illness resulting from improper care, incorrect diet, poor environment, or unsafe handling after leaving our facility. Additionally, buyer remorse, changes in financial situation, time constraints, or household conflicts do not qualify for refunds, as these decisions fall under owner responsibility and not breeder accountability. Parrots that have been exposed to harmful conditions, rehomed without our knowledge, or kept in environments inconsistent with their welfare requirements are also ineligible for refunds. These guidelines ensure that our birds are protected from unnecessary returns and that adoption decisions are made thoughtfully and responsibly.
Health Guarantee and Veterinary Requirements
Captive Feathers provides a health guarantee for a limited period after adoption, ensuring that buyers receive parrots that have been raised in optimal conditions, fed a balanced diet, and examined thoroughly prior to departure. If an adopter suspects a health concern within the guarantee period, a licensed veterinarian’s assessment is required to validate the issue and determine whether it was pre-existing or developed after transition to the new environment. This requirement ensures that refund or return decisions are backed by professional verification, protecting both the buyer’s interests and the welfare of the parrot. If the veterinarian confirms a pre-existing condition, Captive Feathers will evaluate whether a refund, exchange, or return is appropriate based on the nature and severity of the finding. This process ensures fairness and accuracy while maintaining high health and safety standards.
Rehoming Support
In situations where an owner genuinely cannot continue caring for their parrot but the bird does not qualify for a refund or direct return, Captive Feathers may offer rehoming guidance to help ensure the parrot is placed in a suitable, stable environment. Because parrots are emotional and intelligent animals with lifelong needs, we strongly discourage unassisted rehoming and instead recommend that owners seek our support to ensure the bird’s wellbeing remains the priority. Our team can advise on suitable homes, behavioural readiness, and transition steps that ensure the parrot does not experience unnecessary stress. This service is offered as part of our ethical commitment to the welfare of every bird bred under our care.
Final Statement
Our Refund and Returns Policy aims to balance ethical responsibility, parrot welfare, and fairness for owners who choose to adopt from Captive Feathers, ensuring that every decision made prioritises the long-term wellbeing of the birds we raise. By establishing clear guidelines, we help maintain a stable standard of care, reduce unnecessary risks for parrots, and support responsible ownership across Australia’s avicultural community. Captive Feathers remains committed to transparency, compassion, and integrity in all matters related to the adoption, care, and future of every bird entrusted to us.
